Privacy Policy
Protecting your private information is our priority. This Privacy Policy applies to our aeaaudio.com website and governs data collection and usage. By visiting aeaaudio.com you are agreeing to this Privacy Policy of Analog Engineering Associates, Inc. (hereinafter “AEA”).
Collection of your Personal Information
AEA may collect personally identifiable information you provide, such as your name, email address, home or work address or telephone number. If you purchase any of our products and/or services, we collect and store to the minimum extent, your billing and credit card information. AEA may also collect anonymous demographic information, which is not unique to you, such as your age, gender, preferences, and postal code.
We may also collect information about your computer hardware and software, such as your IP address, browser type, access times and referring website in an aggregate manner that does not personally identify you. We use this aggregate data solely to assist us in operating aeaaudio.com and to maintain and improve the quality of our services provided to you.
Security of Personal Information
We have implemented and will maintain appropriate technical and organizational measures, internal controls, to protect your personal information from unauthorized access, use or disclosure. Any personally identifiable information you may provide to AEA is secured on computer servers in a controlled, secure environment, protected from unauthorized access. When personal information, including credit card information, is transmitted to other websites, it is protected through the use of secure encryption, such as the Secure Socket Layer (SSL) protocol. Unfortunately, no data transmission is guaranteed to be 100% secure and we therefore cannot guarantee the security of information you transmit to and from aeaaudio.com. You acknowledge that you provide personal information at your own risk and assume these risks.
Website
You may generally visit aeaaudio.com anonymously without revealing any personally identifiable information about yourself. Our website only collects the information you provide to us which includes your name and email address if you choose to make a purchase.
Information you provide us is used solely to process transactions, send emails and improve our service we provide you. We do not sell, rent or lease our customer information to third parties. We don’t share any of your information with advertisers. We do share your information with our trusted third party service providers required to operate aeaaudio.com and service our website viewers. Our trusted third parties agree to keep your information confidential and are prohibited from using your personal information except to provide these services to aeaaudio.com.
We may also disclose your personally identifiable information: (i) if we are required to do so by law, (ii) to enforce our Terms of Use or (iii) to protect our rights and safety. Additionally, we may transfer your personally identifiable information to a successor entity upon a merger, consolidation or other reorganization in which AEA participates or to a purchaser of all or substantially all of AEA’s assets to which aeaaudio.com relates.
We do not collect, use or disclose sensitive personal information, such as race, religion, or political affiliations.
Cookies
aeaaudio.com may use “cookies” to help provide your online experience. A cookie is a file that is placed on your hard disk by a web server. Cookies cannot be used to run programs or deliver virurses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
We use cookies for your convenience. You have the ability to accept or reject cookies using your web browser settings. However, if you choose not to accept cookies from aeaaudio.com, you may not be able to fully experience the interactive features of our website.
Corrections and Deletion
If you wish to review, correct or request the deletion of any of the personally identifiable information that you have entered, you may contact us at support@aeaaudio.com.
Children Under Thirteen
aeaaudio.com is not intended for children under the age of thirteen. We do not knowingly collect personally identifiable information from children under the age of thirteen years old. If you are under the age of thirteen, you must ask your parent or guardian for permission to use our website and its services.
Updates
Updates to this Privacy Policy will be posted on this page. We encourage you to periodically review this Privacy Policy for changes and to learn how AEA is protecting your information. If you have any questions or concerns regarding our Privacy Policy, please email us at support@aeaaudio.com.
Last updated: January 2015
Terms of Use and Sale
Use of aeaaudio.com, including all materials presented herein and all products or services provided by Analog Engineering Associates, Inc. (hereafter “AEA”), is subject to the following terms and conditions. By using aeaaudio.com and/or purchasing a product or service, you agree without modification to these terms and conditions and acknowledge reading them and will be deemed bound to this policy in effect as of the date of such use.
Modification of These Terms
AEA reserves the right to change the terms, conditions, and notices under which aeaaudio.com is offered. Your continued use of aeaaudio.com after such changes are posted constitutes your acceptance of these Terms of Use as modified.
Your Personal Information
AEA provides its customers and potential customers the ability to purchase products or services through a secure payment page. To purchase a product or service, you must enter certain personal information. Any personal information received by AEA is held in strict confidence, in accordance with our Privacy Policy presented above.
14 Day Money Back Guarantee on “For Sale” Section Items
For those products purchased through our website as advertised on the For Sale Section of aeaaudio.com and for our modified amplifiers: If you are not satisfied with your purchase, you may return it for a full refund within 14 days of receipt, less return shipping costs. Simply contact us at support@aeaudio.com or via our toll-free number (1-800-279-3831) for a return authorization number and we will send you a prepaid return shipping label. Refunds will be processed within 14 business days of product receipt. Product must be returned in the same condition as received, and in our shipping carton.
Warranties
For an initial period after purchase, AEA offers free shipping and no-cost repairs should your product require warranty repair. We warrant the product is to be free from defective materials and workmanship for an initial no-cost repair period from the date of purchased based on your service level, if properly used and maintained. If the product proves defective in either materials supplied by AEA or workmanship, AEA will repair the product at no charge for parts or labor during the initial no-cost repair period. Most non-warranty issues with your product should be repairable through support (1-800-279-3831) or by contacting support@aeaaudio.com.
After the initial no-cost repair period, all repairs are performed at a fixed cost of $250 for the remainder of your warranty period. This fixed cost repair service includes free shipping to and from AEA, the cost of replacement tubes and all other parts and labor costs as necessary.
Silver Level service – 3 months of initial no-cost repair warranty, with an additional 3 years of fixed cost repairs
Gold Level service – 6 months of initial no-cost repair warranty, with an additional 5 years of fixed cost repairs
Limitations on Warranties
These limited warranties do not cover failure of the product resulting from improper installation, misuse, abuse, accident, neglect, mishandling, or wear from ordinary use or environmental deterioration.
These limited warranties do not cover repairs of physical damage or consequential damage to other components which may result for any reason from physical damage. Physical damage repairs will be quoted separately on a case by case basis.
These limited warranties are null and void for products not used in accordance with AEA’s instructions, if given.
Transfer of Warranties
All warranties are fully transferable. The new owner of your amp will be able to enjoy the security of the remaining duration of your warranty.
Shipping Your Product Back to Us
All returns, whether for repair or refund, must be in the original shipping carton provided by AEA. There is an additional $55 charge to have a new shipping carton sent to you.
Links and Email Addresses
Links posted on this website to other websites are provided only as a convenience. We assume no responsibility for the content, security or reliability of any websites to which we have posted links.
Spamming, the unsolicited broadcasts of email addresses or links in this website, is prohibited and unauthorized.
No Warranty or Liability
The information presented on aeaaudio.com is provided “as is” and “as available,” without representation or warranty of any kind. AEA does not represent or warrant that such information is or will be always current, complete, or accurate. Any representation or warranty that might be otherwise implied is expressly disclaimed.
You agree that AEA is not liable to you or others, in any way or for any damages of any kind, arising from the use of aeaaudio.com, including, but not limited to, liability or damaged caused by viruses contained within electronic files of this site or any linked site, regardless of prior notice to us.
AEA’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPLACEMENT OR REPAIR AS SET FORTH IN THE WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THIS WARRANTY. SOME STATES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. AEA DOES NOT ACCEPT LIABILITY FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION, ANY LIABILITY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES OR FOR PRODUCTS NOT BEING AVAILABLE FOR USE. THE MAXIMUM LIABILITY FOR WHICH AEA MAY BE RESPONSIBLE WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF THE CLAIM. SOME STATES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Copyright
Unless otherwise indicated, all aeaaudio.com materials are the proprietary and copyrighted property of AEA. All reproduced material requires an AEA copyright notice in the form of “© 2015 Analog Engineering Associates, Inc. All Rights Reserved” to be displayed. Any other use of the materials on aeaaudio.com without the prior written permission of AEA is strictly prohibited.
Jurisdiction
The terms of this agreement will be governed by the laws of the State of California. The state and federal courts located in San Francisco, California will have exclusive jurisdiction over any case or controversy arising from or relating to this agreement, aeaaudio.com or any product or services provided by AEA. Each person who purchases a product or service consents irrevocably to personal jurisdiction in such courts with the respect to any matters and waives any defense of forum non conveniens. Furthermore, each person who purchases any product or service is deemed to have knowingly and voluntarily waived any right to a trial by jury in any case or controversy related to this agreement, aeaaudio.com or any products or services provided by AEA.
Severance
In the event that one or more of the provisions of this agreement shall be found unenforceable, illegal or invalid, it shall not affect any other provisions of this agreement, and this agreement shall be construed as if the provision found to be unenforceable, illegal or invalid had never been contained in the agreement, or the unenforceable, illegal or invalid provision shall be construed, amended and/or reformed to be made enforceable, legal and valid.
Complete Understanding
These Disclaimers and Terms of Use and Sale supersedes any prior communication, representations or agreements between you and AEA and constitutes the complete and final agreement related to the use of aeaaudio.com or any products or services provided by AEA.
Updated: January 2015